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So today I bought a game (AUD 99.95$) from EB and I don't like it. Both Facebook and Twitter have thousands of similar stories and as of yet EB Games still has not issued a formal statement acknowledging these problems or issuing an apology. Cyberpunk 2077 refunds are being accepted by local retailers JB Hi-Fi and EB Games, due to the state of the game's performance on consoles. You’ve got until August 30th to give them your details, before your personalised pack will arrive later this year. I am a Level 4 VIP member and have shopped with EB Games for a long time but will be shopping with competitors predominantly from now on. I am a Level 4 VIP member and have shopped with EB Games for a long time but will be shopping with competitors predominantly from now on. Find out how in the table to the right. Want to skip levels? Level one, two, three and four can be earned by collecting points called "carrots" when shopping at EB Games and Zing Pop Culture stores. Can I exchange the game for a game of the same price, can I get my completely money back OR do I give it back to them and get less money than what I paid for? EB Games was already in hot water financially and this will ensure that people continue to shop elsewhere. There are 4 levels to the EDGE rewards program - the higher your level the better the deals. In such cases, EB Games may, at its absolute discretion, provide you with an exchange to the current value of the merchandise. As of this morning, they’ve started out sending Level 5 EB World emails to a select group of customers. I have 16k carrots, still Level 4, this is what they told me a few weeks ago: "Level 5 members are compiled in a hand-picked, invite-only list from a wide range of top-secret criteria. EB Games exclusive Level 5 EB World membership scheme is back for another year. You progress through these levels by collecting points. When I walk in to an EB games I immediately know who is staff and who isn’t. EB Games offers the opportunity to trade in your used games, accessories, and consoles for in-store credit. EB Games is not required to provide you with a copy of your original receipt to facilitate an exchange, refund, insurance or warranty claim. The program offers five reward levels. EB Games sometimes ups it to 14 or 30 days around Christmas time. 19.2 Exclusions EB World. See a sales associate in-store for details. These customers are not strictly chosen for their carrot balance, they have been pinpointed for being ‘the best of the best’ EB … The level five tier is by invitation … Deal: EB Games - 50% Extra Game Trade-in Value for your Birthday (Level 3 members), Store: EB Games Australia, Category: Gaming I thought that I would post this deal, since I have seen a few birthday deals posted on here lately, and this was really handy for me, in terms of getting rid of a … ... that people are not abusing the return policy. Enjoy the benefits of a Platinum EDGE membership for only $9.99. 2 months ago, I was told that it was 14 days return on 2nd hand games aswell, but that *may* have just been as it was in the middle of the large sale. EDGE members get additional trade credit depending on their level in the program. Great customer service!! ... amount of money needed to level to level 4. EB World is a loyalty program founded in 2011. There is no excuse for todays behaviour so don't go trying to … EB Games return/exchange policy? EB Games takes it to a whole nother level, a call to a manager is almost always guaranteed to earn you at least a small 5$ gift card. Trade offers cannot be combined. Your details, before your personalised pack will arrive later this year people are not abusing the policy... 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