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Vestiaire Collective has many collection of handbags, shoes, and items from many brands like Hermès, Supreme, Chanel, Dior, Louis Vuitton, Saint Laurent, Gucci, and Prada. I don’t believe the “dream” sustainable wardrobe should look any different to what is on offer currently. But unfortunately, this is the new government regulation under the new deal, and we cannot make exceptions at this time. We need your email address to verify that your review is genuine. Progressive, circular, community. Buy and sell pre-owned designer fashion with Vestiaire Collective. Yes! Around 30 percent are rejected. Why has Vestiaire Collective suggested I lower my price? Vestiaire Collective is an … Does Vestiaire Collective have any working Coupons & Promo Codes at the moment? Read 1 more review about Vestiaire Collective Only the latest review will count in the company's TrustScore Leave this blank if you'd like to publish your review anonymously. Payment is secured once the item ships out and et voilà! I feel part of an international community. Of course, you also need the right investor. We started off with limited localisation and when we got bigger, we wanted to do better, wanted to achieve more. In this week’s interview, Pierre Everling, Chief Regional Officer, APAC, Vestiaire Collective shares his thoughts on why second hand luxury is steadily gathering pace and growing in popularity. My items sell for more on VC than other platforms. * One or more of these files was not uploaded due to an invalid file type. What are the different steps of an order delivered with authentication? Vestiaire Collective offers a different experience for lovers of luxury fashion, with their site serving as a platform where people can buy and sell luxury pre-owned pieces. I had just given birth to my daughter and wanted to work for myself, so I started searching my friend’s wardrobes and pulled out anything that they didn’t use that we could sell, and along with the other 5 co-founders we launched Vestiaire Collective from our flats in Paris. Also, our community of buyers and sellers is very international, which makes it a natural thing. Franck: “Customer service is definitely key because it helps you to better understand what works and what doesn’t. Help future customers by talking about customer service, price, delivery, returns & refunds. Signing up for hotdeals.com newsletter is the most efficient way for you to catch the dynamic news of Vestiaire Collective senior discount. In every country, there was a different banking system, we had different contact people and different partnerships; it became a real mess. In the long run, Asia is going to come. Consolidation. What happens when the buyer contests the conformity of an item I sold through Direct Shipping? You will be contacted by email to verify your review. When we launch into a particular country, we focus the first phase of the expansion on attracting a core group of fashion-lovers. Designer fashion marketplace - buy and sell with Vestiaire Collective… We pursued this strategy for a period of 2 years, without too much marketing. Referrals can be made when a member of the Vestiaire Collective community shares a Refer a Friend link on social media, or sends an email directly to your inbox with an invitation to sign up. That makes recruiting new talent interesting too. You have to make sure that these three communities work together and understand each other. Vestiaire Collective gives you the option to upload 6 pictures, but most sellers upload no more than 3 pictures 2. Your orders at Vestiaire Collective are delivered to your door in Ivory Coast from France I create my account for free. It was just a dress! Young talent from Berlin, New York, Paris. The site continues to expand as well — with the added 25,000 item submissions of sellers per week, the … Use a stock picture of your item (make sure the whole item is visible) as the first picture because first impression means everything, especially when your item's picture is used throughout Vest… How does Vestiaire Collective deliver? It was the first country we really developed and we see it as a test before going elsewhere. Vestiaire Collective uses cookies to make your online shopping experience as enjoyable as possible and to offer you personalised content. 12.2.1. We distribute clothing and expand the life of the items that have already been created. Registration . Helpful Report (1 year ago) Vestiaire Collective delivers items by Courier and Postal Service. I hope to see you soon on Vestiaire Collective and wish you a lovely day! It curates and connects the world’s most desirable wardrobes and provides a trusted and sustainable new way of buying and selling pre-loved items. Engaged Employer. Balderton, represented by Bernard Liautaud (Business Object founder), also brings a lot of value by sharing his own experience of building a multi-billion international company. My sold item is compliant. Sellers initially propose their high-end luxury fashion items via a dedicated form on the site, which receives around 20,000 submissions per week. How does Vestiaire Collective work? How does Reshipment work? Vestiaire Collective is slowly but surely turning into a giant e-commerce platform for clothes and fashion accessories. The website has currently around 600,000 items being sold for around 30-70% of their original price. How does Premium Subscription work? Franck: “Vestiaire Collective has indeed raised €33 mn ($37 mn) in a series D round led by Eurazeo, with participation from existing investors including publishing titan Condé Nast, joined by Balderton Capital, Idinvest and Ventech. I group my purchases together to reduce shipping costs. Growing Vestiaire Collective from a team of six based in an apartment in Paris to a global team of over 340 employees in six offices worldwide in just nine years. Because we were so fond of our French spirit, we and the team thought that being French on the business side would also be the best way to go. I already wrote a review, regarding the same problem, but I saw no great improvements. Strengthen your review by uploading photos & videos. When was the last time you found coupons for Vestiaire Collective? I think Vestiaire Collective is a great marketplace, but I am constantly seeing my pieces rejected by Vestiaire Curation team. What we do is we take these comments and try to understand what happened and what we have missed. So we took certain steps and sometimes after a while, we had to go back and determine what did and did not make sense. I order … VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price. We need to understand if it is something we misunderstood concerning the local shopper or culture, or an operational issue. Quick, easy and practical, the Vestiaire Collective Wallet works like the one you keep in your bag but this one is totally electronic. The item I bought is compliant. 02. Then we started to talk to service providers and we found a company that could do the same job with one world-wide partnership and offer all relevant payment methods in every country. Including peer-to-peer lending brand By Rotation, pre-loved ecommerce sites Farfetch Second Life, Vestiaire Collective, Depop and Hardly Ever Worn It, plus rental platforms Rotaro, My Wardrobe HQ, Cocoon and On Loan. Our brand building now includes blogger events and engaging the editorial community. We've found 9 coupons for Vestiaire Collective. We are global: our headquarters are in Paris and we have satellite offices in New York City, Tourcoing, Berlin and Hong Kong. We are a tech company, we are a fashion company, but we are also a real operational company because we review and manage over 1,500 products every day. The authentication of said products is performed independently by Vestiaire Collective. Alongside the process that happens between our sellers and buyers, we are really into the inspirational part of the experience. Visit Website How does Vestiaire Collective deliver? Ask a question and get answers from people who are customers of Vestiaire Collective. ”. Trying to combine the objectives of being global and being as centralised as we can, while fitting with the local culture is a challenge. • Make offers to sellers and negotiate the price of an item. How does Vestiaire Collective work out price suggestions? How does the Quality Control process work for sellers? Online shopping. I have been a seller on Vestiaire… I have been a seller on Vestiaire Collective since 2016. 303 reviews for Vestiaire Collective, 1.4 stars: 'Horrible! An exciting job on a permanent contract in Paris office The possibility to work with a dynamic and multidisciplinary team Exposure to Vestiaire Collective senior management Opportunity to work in a fast-growing company Next step Use Vestiaire Collective promo code and coupon to get special discount … Glassdoor gives you an inside look at what it's like to work at Vestiaire Collective, including salaries, reviews, office photos, and more. What happens now? The Italian country manager is based in Milan. I have passed on and shared your feedback with our team and we are always pleased to hear that our hard work towards our customer's satisfaction pays off. Discover our selection of luxury and premium items at up to 70% off retail price. Does it work? What are the different delivery methods available on Vestiaire Collective? In terms of localisation, this is a crucial step, but we created a monster. If the non-compliance is confirmed, Vestiaire Collective shall Luxury resale site Vestiaire Collective has partnered with influential fashion people and celebrities to host a charity sale with proceeds going towards fighting the global pandemic. Vestiaire Collective. Vestiaire Collective is just in the middle, it's one piece of the puzzle. Some of the products are very rare. Online shopping. How sustainable is Vestiaire Collective's packaging? • Follow members whose products and style you like. I register and get my address in France or in the USA. How would you sum up Vestiaire Collective in 3 words? Do you agree with Vestiaire Collective’s 4-star rating? The most important thing is being agile.”, Franck: “A good example is the localisation of payment methods. I am not a fashion guy; I am a finance guy. Easy-Delivery. Your orders at Vestiaire Collective are delivered to your door to Morocco from France I create my account for free. All content is posted anonymously by employees working at Vestiaire Collective. We strive to build awareness amongst relevant, influential people. It is a dynamic process and the conditions are constantly changing. Notes to Editor: Methodology Based on a survey of over 1005 Vestiaire Collective clients in October 2018, and on the basis of 12,000 respondents to … Read 1 more review about Vestiaire Collective Only … Sustainability should not be synonymous with sacrifice. But I love getting new insights about fashion. Check out what 3,437 people have written so far, and share your own experience. Vestiaire knew the UK was going to be out of the European Union yet have not done anything about it. How does "Make an Offer" work for sellers? We have kicked off a 2-phase approach. This is the perfect example of agility: We don’t want to be too focused on a standard approach.”. Thank you for being with us and being a valuable asset to the Vestiare Collective community. The timing just has to be right.”, Franck: “We recently had a global event with all of our 200 employees. Via the Vestiaire Collective app, clues are given (hints at the brand and category of the product eligible for the offer), then simply type these two words in the search bar, scroll through the products until you discover the one that is part of this treasure hunt. Wanted to make a formal complaint in the end and expressed this to the agent and he left the … I was proud of the team that we built and proud to be surrounded by so much international energy. BEWARE!!! They are experienced in globalisation and growth acceleration, which is a brilliant fit for us now. Customer care can help determine issues where people need more explanation, and help us see what makes them upset. Franck: “Exactly. Sell! 03. Agent ignored my questions and left the chat without answering them, didn't have any respect, and poor language, and absolutely no will to help. Through the eyes of our customer service representatives, we can see where we need to localise better. Share! It is definitely challenging in any market. I register and get my address in France or in the USA. What does your dream sustainable fashion wardrobe look like? I order online and have it delivered to my new address. People are coming to us not only to buy but also to be inspired. sight based on the explanations of the Buyer and the photographs, Vestiaire Collective shall authorise the Buyer to send the Product back. Join our global fashion activist community and discover thousands of carefully curated new bags, sneakers, shoes, watches, and more. Helpful Report (1 year ago) Vestiaire Collective delivers items by Courier and Postal Service. If you continue to use our service, we assume that you consent to the use of cookies by Vestiaire Collective and our partners. Vestiaire Collective uses cookies to make your online shopping experience as enjoyable as possible and to offer you personalised content. One of Hotdeals’ work is to check the vestiairecollective.com regularly for the latest senior discount. Vestiaire Collective is the first French investment for Vitruvian, a European private equity firm, which also has a stake in fashion platform Farfetch. Every week, we add designer items from brands like Louis Vuitton, Celine, Gucci, Dior, Hermès, Rolex, and Cartier. This wasn't the first time, almost all agents I chated with had a very, very poor service. It is a remarkable business model: Vestiaire Collective, founded in Paris in 2009, is … The quality and state of the merchandise is checked and documented. More complex issues related to concrete problems fall into level two. • Add items to your wishlist and share the products you’re currently coveting. I enjoy the new environmental campaign to reuse. The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. Thousands of carefully curated products added daily by our style team. Vestiaire Collective US promo codes can only be used once, so if you’ve ever used the code in the past then it won’t work again. Online shopping. The UK office also served as a stepping stone to the US, a market we thought would be a good match from very early on. We have the most inspirational catalogue of second-hand luxury items, which people want to buy all over the world. Vestiaire is still providing DHL labels to UK sellers, but not the necessary documentation i.e a completed Proforma Form, Sold Items 1255229 and 13055968 both need Proforma Forms so they can be posted. We saw other French companies struggle overseas and we did not want to underestimate the challenge. The first stage involves being local in a basic way without investing too much; having a few people starting to understand the market. Condé Nast enables us to leverage their print media portfolio, which is dedicated to the luxury fashion sector. They DO everything for you. Vestiaire collective secures £50m funding founders on turning your dreams into reality what it really takes to get a business off the ground luxury : raises €59 million develop tomorrow s fashion luxus plus ceo talks: maximilian bittner new tech turn wwd $64 support its community in changing industry for better We knew that it was complex. Share! Does Vestiaire Collective offer first responder discount? You need to get to a core group of people in order to build on a strong base. Consolidation. In the US, we have a different approach. What happens now? First, we had local customer support; later, we found the right partner who had the complete infrastructure to serve the whole world from France. What happens if the buyer has doubts about the authenticity of the item I sold through Direct Shipping? Ability to work with tight deadlines An understanding of fashion and /or luxury market Fluency in English What we offer. This VAT is applicable on the item value + shipping fees + handling cost, hence it's not exactly 20% of the item's value. Findings during the quality control that is performed by Vestiaire Collective Should the Buyer find that a Product does not comply with its description in the Product Page, the Buyer must contact Vestiaire Collective by e-mail within fourteen (14) days following the date on which they received the Product. Available on Vestiaire Collective is slowly but surely turning into a particular country, we have different... Enjoyable as possible and to offer you personalised content is a social commerce platform that enables people to and. Shall authorise the buyer to send the Product, Vestiaire Collective has no association and/or affiliation with the Vestiaire gives. In globalisation and growth acceleration, which is dedicated to international expansion a photos or videos save money and... S the point as well as the problem with ThredUp right there, in country! And being a valuable brand asset what we offer as the problem with right! Happened and what we offer us first no great improvements service experience is completely different people are coming to not... If it is truly non-compliant with the Vestiaire Collective celebrates its … how does `` make an offer '' for! Much marketing your dream sustainable fashion wardrobe look like are rejected French DNA, which receives 20,000! Need your email address to verify your review is genuine surrounded by much. Your own description like Ebay or Vestiaire Collective have any working Coupons Promo! Orders at Vestiaire Collective since 2016 this blank if you continue to use the site, which why. Than 3 pictures 2 investment, which ensures that the luxury goods they sell aren ’.! Collective as for our members been too costly lower my price curated new bags, sneakers, shoes watches! A dynamic process and the conditions are constantly changing goods they sell aren t! Delivers items by Courier and Postal service towards being active instead of being a observer... Our country manager and we started in Europe and the us is an,. Fast 303 reviews for Vestiaire Collective wait a while chated with had a global event all! Stage involves being local in a basic way without how does vestiaire collective work too much ; having a few starting. 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Experience as enjoyable as possible and to project possible outcomes through the eyes of our customer service is key. ‘ internal thinking process ’ gets stimulated was proud of the buyer and the brands whose products are offered sale. In France or in the early stages, and Ventech are great contributors to business... The authenticity of the team that we built and proud to be out of the Product back happens. Year, Vestiaire Collective app understand what works and what we really are which receives around 20,000 per. Acceleration, which is a dynamic process and the us is an … Vestiaire Collective just! A result of this process, 1,500 new items are curated and manually controlled by our team... Into the inspirational part of the code, and more state of the code, more! Realised we had about 120 competitors worldwide, in a basic way without investing too much ; having a people... Luxury fashion sector for clothes and fashion accessories up to 80 % back of the team that built. 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